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RETURNS

Returns:

We hope that you love your jewellery, however if your order isn’t quite right you can return for a full refund up to 30 days from date of purchase.

 

Alternatively, you can exchange for Store Credits and receive an extra 10% of your original order value, which will be added to a digital Gift Card. The Gift Card will be sent to you via email within 7-10 working days of receiving your return parcel and will be valid for 12 months.

 

Returns for store credit are FREE. Please visit the RJ returns portal to start your return.

You wil be charged for the shipping fee, should you choose to return your order for a full refund.

 

To return an item, please visit the RJ returns portal.

 

Please note:An admin fee of £2.50 will be deducted from the value of the refund.

All items must be returned in perfect condition to qualify for a refund.

All Sample Sale, Gift Wrap and Engraved and Personalised items are non refundable as stated on the product pages

For hygiene reasons, we are unable to accept returns of earrings or nose rings unless faulty (see return of faulty items below)

 

Faulty or Damaged Items:

If you receive a faulty or damaged item, please get in touch with the Rachel Jackson Customer Happiness Team on hello@racheljacksonlondon.com as every Rachel Jackson treasure is covered by a one-year warranty. We will replace or repair any piece of jewellery that has broken due to manufacturing defects, subject to normal conditions of wear and tear, excluding accidental damage or misuse.

 

 

HOW TO USE THE RETURNS PORTAL

1. Open the Returns Portal

 

2. Enter the order number associated with the piece and email address attached to the order.

 

You can find your order number on your order confirmation email.

 

3. Select the item(s) you would like to return to us.

 

4. Select either QR code or printable label

 

5. If you selected printable label, print out the postage label and attach it to the original packaging, then drop if off at your local post office.

 

6. If you selected QR code, please scan at a local post office

 

Please note: The item is your responsibility until it reaches us and so for your own protection, we recommend that you return the item via Royal Mail registered delivery or other ‘signed for’ service, and you should also obtain proof of postage. We cannot be held responsible for returns that are lost in transit.

 

Once we receive and verified your returned item(s), you will receive your refund within 14 days of receipt of the return.

 

If you do not hear from us within the allotted time please email us:hello@racheljacksonlondon.com

 

INTERNATIONAL RETURNS

We hope that you love your jewellery, however if you're not happy simply contact hello@RachelJacksonLondon.com to organise a refund within 30 days of purchase. Please note return shipping fees are the responsibility of the customer and any taxes or duty fees incurred by shipping overseas cannot be reclaimed from Rachel Jackson in the event of a return.

THINGS TO NOTE

In the event that the item you received was sent in error or we've deemed it faulty, then we will refund any postage costs (providing we are notified of the fault within the timescales detailed below).

We will not refund goods that have been worn or do not have their original packaging. In this instance, the goods will be returned to the buyer.

In the interest of fraud prevention, your refund will be issued by the same method that you paid within 14 days of receipt of the return.

Any amendments to orders will only be responded to within working hours Monday to Friday (excluding UK Public Holidays)

LATE REFUNDS

If you haven’t received your refund within 14 days of returning the goods, please check with your card company as it may take some time before the refund is officially posted. If you have still not been refunded, please contact us at hello@RachelJacksonLondon.com or on +44 (0) 20 7375 0505.

FAULTY ITEMS AND REPAIRS

Every Rachel Jackson treasure is covered by a one-year warranty. We will replace or repair any piece of jewellery that has broken due to manufacturing defects subject to normal conditions of wear and tear, excluding accidental damage or misuse.

Please notify us with proof of purchase from www.racheljacksonlondon.com within 12 months of receipt of the goods and we will provide you with a repair service free of charge

After 1 year, depending on whether the item is still in stock and the nature of the damage, we will do our very best to fix the item, however there will be a charge for this service. Please email hello@racheljacksonlondon.com to make arrangements for this service.

If you have any further questions about our returns policy, please email hello@racheljacksonlondon.com or call us on 020 7375 0505. Our office hours are Monday – Thursday 10am – 2pm (GMT)