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LOYALTY CLUB | FAQs

Who can join?

You can join by creating an account. Once you have an account you will be automatically enrolled.

How do I earn points?

There are various ways you can earn and accumulate points including shopping, referral and social media engagement. To see all the ways you can earn points click the *Earn Points* tab in the menu.

How do I view my point balance?

You will be able to see your points balance on the header of the loyalty page, when you are logged in to your account.

How do I redeem my points?

To redeem your points, please select the tab *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?
Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

‌What happens if a friend I refer cancels or returns their order?

Unfortunately, if someone you have referred decided to cancel or return their items to us, you will loose the points you may have earned for this referral.

Why did my account balance go down?

If you notice your account balance has gone down, that is often due to a cancelled or returned purchase from yourself or a referral.

I completed an activity but didn't earn points!
Not to worry, It can sometimes take a few minutes for us to process your activity and provide your points. If you don’t see the earned points added to your account within 48h please contact us.

Can I use my points during checkout?

You cannot apply your points at checkout. Instead please redeem your points for a voucher which can then be applied during checkout.

‌How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?


Just contact us and we'll re-enrol you. However, your point total will reset and begin from zero.

Where can I report a problem or give feedback?

Please contact us here