It may be possible to amend your order if you contact us within one hour of the order being placed. Please note, for personalised items this may not be possible. We are unable to amend orders after 1 hour of the order being placed.

Any amendments to orders will only be responded to within working hours Monday to Friday (excluding UK Public Holidays)

Unfortunately it is not possible to cancel your order once it has been placed. Please await delivery and then return your item(s) to us in their original packaging for a full refund.

Please contact hello@racheljacksonlondon.com for more information. Please note some items may be posted separately. You will be contacted beforehand if that is the case.

Please email hello@racheljacksonlondon.com to inform us of the error, then return your incorrect item back to us in its original packaging using the return information on our returns and refunds page.

We accept all major credit and debit cards and PayPal.

The welcome discount code is for first time customers, and applies to all collections, with the possible exceptions of external collaborations. Any exclusions will be clearly identified.

Please ensure you have signed up to our mailing list, and check that you haven't previously joined the mailing list prior to now. If you have trouble joining the mailing list or receiving the code please email hello@racheljacksonlondon.com.

There is no time limit for the welcome discount code, but you may only use the code once. Please note some collections may be excluded from the discount.

It can be applied at checkout for the purchase of all items, with the exception of sale items.

If the item you'd like to purchase is out of stock, please contact us at hello@racheljacksonlondon.com so as we can advise as to when the item is due to be back online.
If the item is available for 'Pre-Order' you will be able to purchase the item as normal, and it will be delivered to you on the date shown on the product page. This is usually within 2-4 weeks.

For more information about Klarna's 'Pay In 3' payment option, click here.
For more information about Klarna's 'Pay Later' payment option, click here.