COMPLIMENTARY ENGRAVING & FREE DELIVERY OVER £100

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FAQS

ORDER & PAYMENT

DELIVERY & POSTAGE

RETURNS, REPAIRS & REPLATING

VOUCHERS & DISCOUNT CODES



STILL HAVE A QUESTION?

CONTACT US

TEL: +44 (0) 207 375 0505

 

CUSTOMER HAPPINESS HOURS

Monday to Thursday, 10am—2pm (GMT)

ORDER & PAYMENT

AM I ABLE TO AMMEND MY ORDER?

It may be possible to amend your order if you contact us within one hour of the order being placed. Please note, for personalised items this may not be possible. We are unable to amend orders after 1 hour of the order being placed.

Any amendments to orders will only be responded to within working hours Monday to Friday (excluding UK Public Holidays)

AM I ABLE TO CANCEL MY ORDER?

Unfortunately it is not possible to cancel your order once it has been placed. Please await delivery and then return your item(s) to us in their original packaging for a full refund.

WHAT PAYMENT METHODS CAN I USE?

We accept all major credit and debit cards, PayPal, and Klarna.

WHEN WILL MY ITEM BE RESTOCKED?

If your desired piece is out of stock, you can keep up to date with our restocks by signing up to the waitlist,
this is shown underneath the product listing.

Still can't find what you're looking for?

Some of our older pieces may not be available online, if you'd like to make an enquiry about an archived product please contact us at hello@racheljacksonlondon.com

KLARNA

For more information about Klarna's 'Pay In 3' payment option, click here.
For more information about Klarna's 'Pay Later' payment option, click here.

DELIVERY & POSTAGE

WHERE IS MY TRACKING NUMBER?

After completing your order, an email confirmation containing your tracking number will be sent to you.
Occasionally these emails end up in your Spam folder, so we advise checking there first.

WHERE IS MY PARCEL?

If you haven’t received your order within the proposed delivery time, please feel free to contact us at hello@racheljacksonlondon.com for more information.

Orders placed with Royal Mail Special Next Day Delivery will be processed on the next working day after your order, and arrive the following day.

WHAT POSTAGE OPTIONS DO YOU OFFER?

UK

FREE DELIVERY | We offer Free Standard Delivery on all orders over £100 delivering to the UK

STANDARD DELIVERY | Our standard delivery charge is £3.50. Orders will be delivered within 2 to 4 working days when delivering to the UK

ROYAL MAIL TRACKED 24 | We offer a next day service for £4.95 for orders placed before 3pm when delivering to the UK

 

International

Europe - £10 (5-7 working days)*

Rest of the World - £10   (7-10 working days)*

*Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country

For our Full Delivery Policy visit our Delivery Page

 

Further Information

Delivery times do not include weekends and bank holidays.

 

Postal Disruptions

We understand delays in your order arrival due to postal strikes or disruptions can be frustrating.

We will try our best to ensure your order arrives as swiftly as possible but we are unable to accept responsibility for
delayed parcels on behalf of the courier.

If you would like assistance orto discuss alternative solutions please give us a call, we're happy to help, and want all our customers to recieve the best service possible.

THERE HAS BEEN AN ERROR WITH MY ORDER

If you have recieved your order and feel there has been an error please get in touch as hello@racheljacksonlondon.com

You can use this to contact us about missing items, damaged items or incorrect items. Please bear in mind, some items may be shipped separately, you will be contacted in advance if this is the case.

 

Unfortunately, in some cases we may be unable to accept responsibility for lost stolen or damaged goods.

RETURNS, REPAIRS & REPLATING

WARRANTY

All our pieces come with a 1 year warranty, manufacturing defects like breakages are covered under the warranty. If you have any further questions please feel free to get in touch.

HOW TO CARE FOR YOUR JEWELLERY

As our pieces are made with fine and demi-fine metals, they require love and care to stay looking new.
To maintain the orignal sparkle of your piece, we recommend storing it within the original Rachel Jackson jewellery box when you're not wearing it.
When wearing your piece it is best to keep it away from water, humidity, perfume and creams.

JEWELLERY REPAIRS

If you think your item needs to be repaired or replaced please contact us at hello@racheljacksonlondon.com with some photographs and we will be happy to assist.

REPLATING SERVICE

We offer a re-plating service so that you can give your gold jewellery a new lease of life, any time you think you need it.
Please get in touch with us here:

 

Contact - Recycling/Replating Service
recycling@racheljacksonlondon.com

RECYCLING SERVICE

We offer a recycling service for gold, silver and brass, so that you can rest assured that your unwanted pieces can be sustainably made into something new and special again. Please get in touch with us here:

Contact - Recycling/Replating Service
recycling@racheljacksonlondon.com

RETURN AN ITEM

We hope that you love your jewellery, however if you're not happy or the item(s) is not what you ordered we can organise a refund for you, providing you notify us and return the jewellery within 30 days from date of purchase. Please click below to use the Rachel Jackson Returns Portal.

Please note: An admin fee of £2.50 will be deducted from the value of the refund.

 

Rachel Jackson Returns Portal

VOUCHERS & DISCOUNT CODES

REDEEM A DISCOUNT CODE OR VOUCHER

To receive our Welcome code please sign up to our mailing list, where you will receive an email containing your code.
Our welcome code is valid for your first purchase only.
 
Please note that only one discount code is valid per order and discounts are only valid if used at the point of purchase.

GIFT WRAP

Gift Wrap is available on every item purchased through our website, and should appear in your basket as an optional extra.

If you are having any difficulties, please click this link to add to basket : https://www.racheljacksonlondon.com/products/gift-wrap-1?_pos=1&_sid=e02802eea&_ss=r

DISCOUNT LIMITATIONS

Discount codes and vouchers can be applied to your basket at checkout.
Please be aware that some discounts have exclusions.

 

All discount codes exclude charity pieces and/or collaborations.

Megan Rose Lane, Dawn O'Porter and Choose Love collections are excluded from discounts as per T&Cs.