MOTHER'S DAY DELIVERY
STANDARD DELIVERY: Order by Tuesday 10th March, 3pm.
NEXT WORKING DAY: Order by Thursday 12th March, 3pm
STANDARD DELIVERY (3–5 WORKING DAYS)
FREE on orders £100 and over
£3.95 on orders under £100
NEXT DAY DELIVERY (ORDER BEFORE 3PM)
£7.95
Please note: We can not guarantee next day delivery to islands and highlands and orders may take up to 2 working days. While orders will be dispatched using the next day service, our DPD or Royal Mail service cannot guarantee next day delivery. Please note that the channel islands are classed as international delivery.
Delivery times may differ for weekends and bank holidays.
EXPRESS SHIPPING – DUTIES & TAXES PAID (2–4 WORKING DAYS)
Free on orders £250 and over
Europe (excluding Ireland): £30.00
Ireland: £11.95
Sent via DHL
STANDARD SHIPPING – DUTIES & TAXES UNPAID
EUROPE (EXCLUDING IRELAND) – 7–10 WORKING DAYS
Free on orders £150 and over
£10.00 on orders under £150
IRELAND – 4–6 WORKING DAYS
Free on orders £150 and over
£4.95 on orders under £150
Duties and taxes may be payable on delivery depending on the destination country. Each European country applies its own VAT rate (for example, 21% VAT in the Netherlands).
STANDARD INTERNATIONAL SHIPPING (7–10 WORKING DAYS)
Free on orders £150 and over
£12.00 on orders under £150
Duties & taxes are unpaid and may be charged upon delivery.
Sent via Royal Mail International.
STANDARD INTERNATIONAL SHIPPING (7–10 WORKING DAYS)
£15.00
Duties & taxes are unpaid and may be charged upon delivery.
International delivery costs £10.00 per order and will be sent by a trackable service which requires a signature (excluding Australia). Rachel Jackson London products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order. International items are often handled by more than one postal service. Delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Delivery times do not include weekends and bank holidays.
We cannot change/amend the delivery address on orders once they have been processed or dispatched. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries. If you are concerned you have not received your parcel please contact us via email us at hello@racheljacksonlondon.com and we'll do ou best to help.
Items not received but tracked as being delivered - We have found this can often happen when items are delivered to a work address because your parcel may have been delivered to a post room or colleague within the company. In these cases, you can request a proof of delivery certificate from DPD via the online tracking module you will have received via email. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
Rachel Jackson London Limited cannot be held responsible for goods that are lost or delayed in transit.
Please bear in mind that if you have ordered multiple pieces, your treasures may be dispatched separately depending on where the stock is located. You should receive a tracking number for each shipment.
Once placed it is not possible to make changes, amendments or to cancel your order. Any exceptions to this are entirely at our discretion. If upon receipt of your order you would like to return it, details of our returns procedure can be found here
