You can join by creating an account. Once you have an account you will be automatically enrolled.
There are various ways you can earn and accumulate points including shopping, referral and social media engagement. To see all the ways you can earn points click the *Earn Points* tab in the menu.
You will be able to see your points balance on the header of the loyalty page, when you are logged in to your account.
To redeem your points, please select the tab *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
No. Go ahead and earn as many as you can!
Approved: These points can be redeemed on rewards immediately
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
Unfortunately, if someone you have referred decided to cancel or return their items to us, you will loose the points you may have earned for this referral.
If you notice your account balance has gone down, that is often due to a cancelled or returned purchase from yourself or a referral.
Not to worry, It can sometimes take a few minutes for us to process your activity and provide your points. If you don’t see the earned points added to your account within 48h please contact us.
You cannot apply your points at checkout. Instead please redeem your points for a voucher which can then be applied during checkout.
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
Just contact us and we'll re-enroll you. However, your point total will reset and begin from zero.
Please contact us contact us.