FREE DELIVERY | We offer Free standard over £100 (2-4 Working days*) to the UK on all orders.
STANDARD DELIVERY | Under £100 at £3.50 (2-4 Working days*) to the UK on all orders.
TRACKED | Recommended for ALL UK orders to provide estimated delivery updates & ensure any losses can claimed £4.95 (2-4 working days)
NEXT DAY | Get your jewellery ASAP with Next Day Delivery. £7.95 (order by 1pm. Delivery next working day by 4pm)
Europe - £10 (5-7 working days)
Rest of the World - £10 (7-10 working days)
Delivery times do not include weekends and bank holidays.
Please note it may take up to 7 days at busy times of the year or for certain locations. We highly recommend you opt for tracked delivery (see below) to provide estimated delivery times, updates and allow claims for any lost parcels.
Signed For Services
Royal Mail Tracked & Signed will be delivered in 2-5 working days and for most of our parcels will simply fit through your letterbox without the need for a signature.
For the next day and Saturday services, orders must be received before 1pm.
If no-one is present at your address then a card may be left for you to re-arrange your delivery or collect your parcel from your local Post Office depot.
Rachel Jackson London are unable to accept responsibility for late or undelivered parcels due to Royal Mail, however in the unlikely event that this occurs please contact our Customer Service team and we will try our best to resolve any problems.
International delivery costs £10.00 per order and will be sent by a trackable service which requires a signature (excluding Australia). Rachel Jackson London products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order. International items are often handled by more than one postal service. Delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Late and Lost Deliveries
We cannot change/amend the delivery address on orders once they have been processed or dispatched. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries. If you are concerned you have not received your parcel please contact us via email us at firstname.lastname@example.org
Items not received but tracked as being delivered - this frequently happens when items are delivered to work. In some cases, your item might have been delivered to a post room or colleague within the company. In these cases, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
Rachel Jackson London Limited cannot be held responsible for goods that are lost or delayed in transit.
Changes To Your Order
Once placed it is not possible to make changes, amendments or to cancel your order. Any exceptions to this are entirely at our discretion. If upon receipt of your order you would like to return it, details of our returns procedure can be found here.