UK 

COVID-19 UPDATE
Whilst we're working hard to continue dispatching your orders within 1-2 working days, please be aware that Royal Mail delivery times may be slightly longer than usual during this time.
Standard Delivery - £2.95 delivery (2-3 working days)
Royal Mail Tracked & Signed - £4.95 (2-3 working days)

INTERNATIONAL

Europe - £10  (5-7 working days)
Rest of the World - £10   (7-10 working days)

Further Information

Delivery times do not include weekends and bank holidays.

Signed For Services 

Royal Mail Tracked & Signed will be delivered in 2-3 working days and will require a signature on delivery. 
For the next day and Saturday services, orders must be received before 2pm and will require a signature on delivery.

If no-one is present at your address then a card will be left for you to re-arrange your delivery or collect your parcel from your local Post Office depot.

Rachel Jackson London are unable to accept responsibility for late or undelivered parcels due to Royal Mail, however in the unlikely event that this occurs please contact our Customer Service team and we will try our best to resolve any problems.

Free Delivery Promotion

Receive free standard delivery when you spend £100 or more in one single transaction. Rachel Jackson London reserves the right to withdraw this promotion. 

International Delivery

International delivery costs £10.00 per order and will be sent by a trackable service which requires a signature (excluding Australia). Rachel Jackson London products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.   International items are often handled by more than one postal service. Delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Late and Lost Deliveries

We cannot change/amend the delivery address on orders once they have been processed or dispatched.  Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries. If you are concerned you have not received your parcel please contact us via email us at hello@racheljacksonlondon.com 

Items not received but tracked as being delivered - this frequently happens when items are delivered to work. In some cases, your item might have been delivered to a post room or colleague within the company. In these cases, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

Rachel Jackson London Limited cannot be held responsible for goods that are lost or delayed in transit.

Changes To Your Order

Once placed it is not possible to make changes, amendments or to cancel your order. Any exceptions to this are entirely at our discretion. If upon receipt of your order you would like to return it, details of our returns procedure can be found here.

The dimensions for this piece of jewellery are detailed in the product description.

All Rachel Jackson London jewellery is either sterling silver, 22 carat gold plate on sterling silver or 10k gold. When not being worn, we recommend that you store your jewellery in the box that it came in. This will minimise the effects of sunlight and the environment, and prevent chains from getting tangled. Avoid contact with water, body lotions, perfumes, sun creams, cleaning products and make-up as these will affect the plating.

To keep your jewellery sparkling, polish it gently with a soft jewellery cloth.

If you have any further questions about your jewellery then please do not hesitate to contact us on:

hello@racheljacksonlondon.com
020 7375 0505, Monday - Friday, between 9am - 5.30pm.